Privacy policy

Privacy Policy

Sustainabox ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

We may collect personal information that you provide when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to marketing communications

  • Request a return, refund, or exchange

  • Use or interact with our website

This information may include your name, billing and delivery address, email address, telephone number, order details, and other information necessary to process your purchase.

When you make a payment, payment information may be processed securely by our payment providers. We do not need to store your complete payment card details ourselves.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Arrange delivery

  • Process payments, returns, refunds, and exchanges

  • Communicate with you about your orders

  • Respond to customer-service enquiries

  • Improve our website, products, and services

  • Prevent fraud and protect the security of our website

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted and where you have provided the appropriate consent

3. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business. These may include:

  • Payment processors

  • Delivery and courier providers

  • Website and hosting providers

  • Shopify and related ecommerce services

  • Customer-support and communication providers

  • Analytics and advertising providers

  • Professional advisers, regulators, or authorities where legally required

We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, and support marketing or analytics activities.

Where required by law, we will request your consent before using non-essential cookies.

You can control or disable cookies through your browser settings and, where available, our cookie-consent tools.

5. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you information about products, offers, promotions, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain business records, resolve disputes, prevent fraud, and comply with legal, accounting, and regulatory requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information where legally permitted

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Request portability of your information where applicable

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the relevant data-protection authority

To exercise applicable rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for children to provide personal information without appropriate supervision. We do not knowingly collect personal information from children where prohibited by applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

The updated version will be posted on this page with the revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Sustainabox
200 St John St
London EC1V 4RN
United Kingdom

Email: Contact@sustainabox.org.uk
Phone: +44 7427 516890
Website: https://sustainabox.org.uk/