Refund policy
Returns & Exchanges Policy
At BIKESHOPUK, we want you to be happy with your purchase. If you need to return an item, we aim to make the process as simple and straightforward as possible.
This policy applies to purchases made through the BIKESHOPUK online store and does not affect your statutory rights under UK consumer law.
1. Your Right to Cancel an Online Order
If you purchase a product from us online, you generally have the right to cancel your order within 14 days after receiving the goods, without needing to provide a reason.
If you decide to cancel, please contact us within the 14-day cancellation period using the contact details below.
After notifying us of your cancellation, you normally have a further 14 days to return the goods.
2. Return Conditions
To help us process your return, returned items should be:
- Unused and in their original condition where possible.
- Returned with the original packaging and accessories where applicable.
- Returned with any manuals, documentation or components supplied with the product.
- Properly packaged to help prevent damage during return delivery.
You are responsible for taking reasonable care of the goods while they are in your possession. If the value of an item has been reduced because it has been handled beyond what is reasonably necessary to inspect it, a deduction may apply where permitted by law.
3. Return Shipping Costs
Unless an item is faulty, damaged, incorrect or not as described, the customer is normally responsible for the cost of returning an unwanted item.
If the item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide appropriate assistance.
4. Refunds
Once your returned item has been received and inspected, we will process any refund due to you in accordance with applicable UK consumer law.
Where a statutory cancellation right applies, refunds will normally include the cost of the standard delivery option originally paid for. If you chose a more expensive delivery service, the additional delivery cost may not be refundable.
Refunds will normally be made using the original payment method unless another method has been agreed with you.
5. Faulty, Damaged or Incorrect Items
If your order arrives damaged, is faulty, or you receive an incorrect item, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs of the item and packaging so that we can investigate the issue and arrange an appropriate solution.
Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund or another appropriate remedy.
6. Items That May Not Qualify for Change-of-Mind Returns
Certain products may be excluded from the standard cancellation right where an applicable legal exception applies. This may include products that are personalised or custom-made, or sealed products that cannot be returned for health or hygiene reasons once opened.
Where an exception applies, this will be made clear on the relevant product page where appropriate.
7. Exchanges
If you would like to exchange an item, please contact us first at support@bikeshopuk.com.
Exchanges are subject to product availability. Where an exchange is not available, we may offer an alternative solution or refund where applicable.
8. Order Cancellations Before Dispatch
If you need to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to stop the order before dispatch, but we cannot guarantee cancellation once an order has entered the dispatch process.
9. Incorrect Delivery Information
Please check your delivery address carefully before completing your order.
If incorrect or incomplete delivery information is provided, please contact us immediately. We will do our best to assist, but additional delivery costs may apply where a new shipment is required due to customer-provided incorrect information.
10. How to Request a Return
To request a return or cancellation, please contact us with:
- Your order number
- The name used when placing the order
- The item you wish to return
- The reason for the return, where applicable
Please contact us before sending an item back so that we can provide the appropriate return instructions.
11. Contact Us
If you have any questions about returns, exchanges or refunds, please contact us:
BIKESHOPUK
Email: support@bikeshopuk.com
Phone: +44 1252 279279