Terms of service
Terms of Service
Welcome to BIKESHOPUK. These Terms of Service govern your use of our website and your purchase of products from our online store.
By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.
These Terms of Service should be read together with our Privacy Policy, Shipping Policy and Returns & Exchanges Policy.
1. About BIKESHOPUK
This website is operated by BIKESHOPUK.
If you have any questions about these Terms or your order, please contact us using the contact details provided at the end of this page.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms of Service.
You must not use our website to engage in fraudulent, unlawful or unauthorised activities, interfere with the operation or security of the website, or attempt to gain unauthorised access to our systems.
3. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a contract under applicable law.
If you are under the applicable age of majority, you should only use our website with the involvement and permission of a parent or legal guardian where required.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
Product colours and appearance may vary depending on your device or screen settings.
Product availability may change from time to time. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, including a refund where applicable.
5. Prices
All prices displayed on our website are shown in British pounds sterling (£), unless otherwise stated.
We take reasonable care to ensure that prices and product information are accurate. If we discover a genuine pricing or information error, we may contact you before fulfilling the order.
Any applicable delivery charges will be displayed during the checkout process.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation by email. An order is subject to product availability, successful payment and our acceptance of the order.
We reserve the right to decline or cancel an order in reasonable circumstances, including suspected fraud, significant pricing errors, product availability issues or circumstances where we are unable to fulfil the order.
7. Payment
Payment must be successfully authorised before an order can be processed and dispatched.
Payments may be processed through third-party payment providers. Your payment details may therefore be subject to the terms and privacy policies of the relevant payment provider.
8. Delivery
We currently offer delivery within the United Kingdom, subject to product availability and the delivery options shown at checkout.
Standard delivery is estimated at 3–5 business days. Express delivery is estimated at 1–2 business days.
Delivery estimates are not guaranteed and may be affected by courier delays, public holidays, severe weather or other circumstances outside our reasonable control.
For full details, please refer to our Shipping Policy.
9. Returns, Refunds and Exchanges
Our returns, refunds and exchanges are handled in accordance with our Returns & Exchanges Policy and applicable UK consumer protection law.
Nothing in these Terms of Service limits or removes any statutory rights that you may have as a consumer.
10. Faulty or Incorrect Products
If a product is faulty, damaged on arrival, incorrect or not as described, please contact us as soon as reasonably possible.
Depending on the circumstances and your legal rights, we may provide a repair, replacement, refund or another appropriate remedy.
11. Order Cancellations
If you need to cancel an order before it has been dispatched, please contact us as soon as possible.
Once an order has entered the dispatch process, cancellation may no longer be possible. Your statutory cancellation and consumer rights remain unaffected where they apply.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, images, logos, graphics, product information and other materials, is owned by or licensed to BIKESHOPUK and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify or commercially exploit website content without appropriate permission, except where permitted by law.
13. Third-Party Services and Links
Our website may use third-party services, payment providers, delivery providers, analytics services or other technology providers to operate and improve our store.
Our website may also contain links to third-party websites. We are not responsible for the content, availability or privacy practices of websites that we do not operate.
14. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend access to the website where necessary for maintenance, security, updates or other operational reasons.
15. Prohibited Activities
You must not use our website to:
- Break any applicable law or regulation.
- Commit fraud or engage in fraudulent activity.
- Attempt to gain unauthorised access to our systems.
- Upload or transmit viruses, malware or other harmful code.
- Interfere with the security or operation of our website.
- Collect personal information from other users without authorisation.
- Use our website for spam, phishing or other abusive activities.
- Misrepresent your identity or provide false information.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection law.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
17. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, strikes, transport disruption, government action, technical failures or other events beyond our reasonable control.
18. Privacy
Your use of our website and our handling of your personal information are governed by our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you may have.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will be published on this page. Your use of the website after updated Terms have been published will be subject to the updated Terms, to the extent permitted by law.
20. Governing Law and Jurisdiction
These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer, you may also have rights to bring legal proceedings in the courts applicable to your place of residence where provided by applicable law.
21. Contact Information
If you have any questions about these Terms of Service, please contact us:
BIKESHOPUK
Email: support@bikeshopuk.com
Phone: +44 1252 279279