Terms of Service

Welcome to Sustainabox. These Terms of Service ("Terms") govern your use of the Sustainabox website and the purchase of products through our online store.

By accessing or using our website, you agree to these Terms. If you do not agree with them, please do not use our website.

1. About Us

The website is operated by Sustainabox.

Address:
200 St John St
London EC1V 4RN
United Kingdom

Email: Contact@sustainabox.org.uk
Phone: +44 7427 516890

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of the website

• Copy, reproduce, or misuse website content without permission

• Submit false, misleading, or fraudulent information

We reserve the right to suspend or restrict access where we reasonably believe these Terms have been breached.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen.

We reserve the right to correct errors, update product information, or change product availability without prior notice where permitted by law.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to refuse or cancel an order where appropriate, including where:

• A product is unavailable

• There is an error in the product or pricing information

• We suspect fraudulent or unauthorised activity

• We are unable to fulfil the order

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

5. Prices and Payment

All prices displayed on the website are stated in the applicable currency and are subject to change.

Payment must be successfully received before an order can be processed.

We may use third-party payment providers to process payments securely. Your payment information may therefore be handled in accordance with the payment provider's own terms and privacy policy.

6. Shipping and Delivery

Standard delivery is available within the United Kingdom.

• Standard delivery: 3–5 business days

• Delivery charge: £4.00

• Free delivery: Orders of £150.00 or more

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

7. Returns, Exchanges and Refunds

Returns are accepted for eligible defective and non-defective products.

Products must be new and unused and returned within 30 days.

Returns are made by mail, and the customer is responsible for return postage and the return shipping label.

We do not charge a restocking fee.

Eligible refunds will generally be processed within 14 days after the return has been received and assessed.

Nothing in these Terms limits or excludes any statutory rights you may have under applicable UK consumer law.

8. Intellectual Property

Unless otherwise stated, the content on our website, including text, photographs, graphics, logos, designs, and other materials, belongs to or is licensed to Sustainabox.

You may access the website for personal and lawful purposes. You must not reproduce, distribute, modify, or commercially exploit our content without our prior written permission.

9. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

10. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

11. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and liability for fraud or fraudulent misrepresentation.

12. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruption, strikes, government action, technical failures, or other events outside our control.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website, business practices, or legal requirements.

The latest version will be posted on this page with the updated date.

14. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

Where required by applicable law, consumers may also have mandatory rights and protections that cannot be excluded by these Terms.

15. Contact Us

If you have questions about these Terms, your order, or our services, please contact us:

Sustainabox
200 St John St
London EC1V 4RN
United Kingdom

Email: Contact@sustainabox.org.uk
Phone: +44 7427 516890
Website: https://sustainabox.org.uk/