Shipping Policy

At Sustainabox, we aim to process and deliver your order as quickly and efficiently as possible. Please review the information below regarding our delivery service.

Shipping Zone

We currently offer shipping within the United Kingdom.

Standard Delivery

• Delivery method: Standard

• Estimated delivery time: 3–5 business days

• Shipping cost: £4.00

• Free shipping: Orders of £150.00 or more

Delivery times are estimates and may vary depending on your location, courier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.

Order Processing

Orders are processed as promptly as possible after they are placed.

Please note that the estimated delivery period begins once your order has been dispatched, rather than necessarily from the time the order is placed.

Delivery Address

Please make sure that your delivery address and contact details are accurate when placing your order. We cannot guarantee delivery where incorrect or incomplete information has been provided.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can assist you in checking the status of your delivery.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with details of the damage and, where appropriate, photographs of the affected packaging or product.

Contact Us

For questions about shipping or delivery, please contact:

Sustainabox
200 St John St
London EC1V 4RN
United Kingdom

Email: Contact@sustainabox.org.uk
Phone: +44 7427 516890
Website: https://sustainabox.org.uk/